Privacy Policy

Information we collect

Depending on how you use the platform, Skill Align may collect account details, parent profile information, student-login information, authentication identifiers, subscription and billing records, teacher-access requests, support requests, free-practice selections, practice activity, test session history, answers, feedback, and technical usage information such as device, browser, logs, diagnostics, and anonymous public-page analytics.

Information about children

For the school learning product, parent accounts may create and manage student logins. We rely on parents or guardians to provide and manage student information and confirm that they are authorised to do so.

Student use may create practice records, answers, attempts, saved progress, and review information under the parent-managed student login. Student information is used only to provide learning, practice, support, reporting, review, security, and related account functions.

How we use information

Skill Align uses personal information only as reasonably necessary to operate and improve the platform. This includes providing and securing the service, managing subscriptions, processing payments, creating and managing accounts and student logins, administering teacher-access requests and free-practice limits, personalising learning flows, supporting login and review features, responding to support requests, improving product quality, investigating misuse, complying with legal obligations, and communicating service-related updates.

Skill Align does not sell personal information to third parties.

Website analytics and diagnostics

Skill Align may use analytics and diagnostic tools to understand public-site usage, reliability, and product quality. Microsoft Clarity is configured for anonymous production public-page analytics and is not intentionally used for signed-in parent, student, teacher, or admin pages.

Technical logs and diagnostics may still be collected when needed to operate, secure, troubleshoot, and improve the platform.

Billing and payment processing

Subscription billing and payment handling may be performed through Stripe or other payment service providers. Skill Align does not store full payment card details in its application systems when payment providers can process those details directly. Payment providers handle information under their own policies and compliance controls.

Authentication and platform infrastructure

Skill Align may use Microsoft Entra External ID and related Microsoft cloud services for authentication, hosting, storage, logs, and service operations. Data may be stored or processed in Australia or other regions where these providers operate.

We may also use other infrastructure providers, analytics tools, and email or messaging services as needed to run the platform.

When we may disclose information

We may disclose information to service providers, payment processors, hosting providers, identity providers, contractors assisting with support or operations, professional advisers, regulators, or law enforcement where reasonably necessary to operate the platform, enforce our terms, protect users, or comply with legal requirements.

Data retention

We retain information for as long as reasonably necessary to provide the service, maintain records, resolve disputes, meet legal and accounting obligations, support security investigations, and enforce our agreements. Retention periods may vary depending on the type of record and the product features used.

When a parent deletes a student login, the associated practice sessions, attempts, answers, and feedback may be deleted from active product records. Some records may be retained where reasonably required for legal, security, billing, audit, backup, or dispute-resolution purposes.

Security

Skill Align uses reasonable technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, or disclosure. However, no internet-based service or storage system can be guaranteed to be completely secure.

Access, correction, and requests

You may request access to, correction of, or deletion of your personal information, subject to applicable legal and operational requirements.

To make a request, use available account features or contact Skill Align through the support channel associated with your account. We may need to verify identity before processing requests.

Policy updates

This policy may be updated from time to time to reflect legal, operational, or product changes. The latest published version on the Skill Align website will apply from the date it is posted, unless a different effective date is stated.