Refund Policy

Online Practice subscriptions

Online Practice subscription payments are generally non-refundable for change of mind, partial use, unused subscription periods, or failure to cancel before the next billing cycle. Subscriptions renew automatically unless cancelled before the next billing date, and cancellation ordinarily takes effect at the end of the current paid billing period.

A refund or other remedy may still be available where required by applicable law, including Australian consumer protections.

One-off Exam Pack purchases

Released Exam Packs are one-off digital purchases delivered as email attachments after payment is confirmed. They do not renew and are separate from Online Practice subscriptions. Change-of-mind refunds are not generally provided after the correct Exam Pack files have been supplied.

Please contact Skill Align if a confirmed order is not delivered within a reasonable time, contains the wrong pack, has a corrupt or unreadable attachment, has been charged more than once, or is materially different from the product description. Depending on the circumstances, Skill Align may resend the order, replace or correct a file, or provide another remedy, including a refund where required by law.

Buyers should review the selected state, course, edition, and pack number before payment. If you selected the wrong pack, contact us promptly; any replacement offered for a selection mistake is discretionary unless a remedy is required by law.

Non-paid access

Pack 0, approved teacher-review access, and any other expressly granted non-paid access are not paid purchases and do not have a cash refund value.

Requesting help or a refund

Email skillalign_support@jdalign.au or use the public support page. Include the purchaser name, order or invoice number, checkout email, affected product, and a clear description of the problem. Do not send full payment-card details.

Skill Align may request reasonable information to verify the purchase and investigate the request. Requests are assessed under this policy, the checkout terms, and any non-excludable rights under applicable law.

Before purchasing

Review the selected product, total price, billing or delivery terms, included material, usage limits, and published legal pages before checkout. For an Exam Pack, confirm the exact state, course, edition, pack number, and delivery email. For Online Practice, confirm the selected year levels and subjects, billing frequency, and renewal terms.

If you need clarification before purchasing, use the available help and support channels.

Support and related information

For general product or billing questions, start with the Help Centre. Public support messaging is available to anyone, including people without an account or purchase, for questions and suggestions about any current or future Skill Align product or service. For the broader contractual context, review the Terms of Service and Privacy Policy alongside this page.