Contact and Support
Use the public help articles first for common questions, or message support without signing in. No account or purchase is required.
When to use self-service help
- Signing in as a parent or student.
- Understanding subscriptions, billing, and invoices.
- Understanding Exam Pack selection, Pack 0, one-off checkout, and email delivery.
- Creating, renaming, resetting, copying, reviewing, or deleting student logins.
- Reviewing how student practice and parent review work.
- Understanding teacher-access requests and approved access periods.
When to message support
- You have a general question, suggestion, or product idea.
- Billing behaviour does not match what you expect after checking your subscription items.
- Subscription access still looks wrong after confirming your active subscription or recent cancelled subscription details.
- A confirmed Exam Pack order has not arrived after allowing a few minutes and checking junk or spam.
- An Exam Pack order contains the wrong or unreadable attachment. Include the order number, checkout email, state, course, and pack number.
- You need help with a parent-side issue that cannot be resolved from the parent dashboard, billing page, or subscription page.